Payment Policy

Payment Policy

Effective Date: July 12, 2026

At geelswoonwarenhuis, we believe every purchase should come with clear, transparent payment terms and straightforward billing. This Payment Policy explains which payment methods we accept, how transactions are processed and verified, how taxes are calculated, and what happens when a refund is approved. We recommend reading through it before checking out so you know exactly what to expect.

Unless otherwise noted, every price shown on our website is listed in Euros (€).

Payment Methods We Accept

We currently support the following secure payment options for purchases made through our website:

  • Stripe (supporting major credit and debit cards)

  • PayPal

Only the payment methods actively displayed at checkout can be used to complete your order. If your preferred method isn’t listed, it currently isn’t supported for purchases through our store.

Authorizing Your Payment

When you place an order with us, you’re giving both geelswoonwarenhuis and our payment processing partners permission to charge the total amount shown at checkout, including any applicable shipping fees and taxes (remember, we offer Free Shipping on all orders!).

Before an order is accepted, your payment may go through a series of checks, including authorization, identity verification, and fraud screening. Simply submitting an order does not automatically mean your payment has been approved or that your order has been accepted — confirmation only happens once these checks are successfully completed.

Pricing and Currency

Every price you see on our site — including product costs and any taxes that apply — is displayed in Euros (€). We encourage you to review your order summary closely before finalizing your purchase, paying particular attention to your billing details, shipping address, and selected payment method, since errors at this stage can delay processing.

Keeping Your Payment Secure

All transactions on our site are handled by established, industry-recognized payment processors (Stripe and PayPal) that use advanced security protocols to protect your information during checkout.

geelswoonwarenhuis does not retain your full card details, banking information, or sensitive PayPal login data on our own servers — that data is handled directly by our secure payment partners under strict compliance standards.

While we take reasonable steps to safeguard every transaction, it’s worth noting that no online payment system, no matter how secure, can promise complete immunity from every possible risk.

Reviewing and Verifying Orders

To protect both our customers and our business from fraudulent activity, some orders may go through an additional review step before they’re released for shipment.

This review can involve confirming your payment details, cross-checking your billing information, validating your shipping address, or, in certain cases, requesting further proof of identity. If we’re unable to complete this verification successfully, your order may be delayed, we may reach out for more information, or in some cases the order may need to be cancelled altogether.

When a Payment Doesn’t Go Through

If a payment attempt is declined or fails to process through Stripe or PayPal, we won’t be able to move forward with your order until a successful payment is received.

Declined payments can happen for a number of reasons, such as authorization holds placed by your bank, restrictions on your account, incorrect billing details, or insufficient available funds. If this happens to you, we’d suggest reaching out to your bank, Stripe, or PayPal support directly before trying to complete the purchase again.

Sales Tax and Other Charges

Where required by law, applicable Value Added Tax (VAT) or other regional taxes are automatically calculated and added to your order total. This amount is always shown clearly during checkout, before you’re asked to confirm and submit payment.

The exact tax rate applied depends on your shipping destination and the tax regulations that apply in that jurisdiction. Our VAT Registration Number is NL821178787B01.

How Refunds Work

Refunds, once approved, are always issued back to the same payment method (Stripe or PayPal) that was originally used to place the order — we’re unable to redirect a refund to a different card, account, or payment method.

Full details on refund eligibility, timelines, and the return process itself can be found in our Return & Refund Policy.

After we receive and inspect an approved return, refunds are typically processed within 10 business days. Keep in mind that even after we’ve issued the refund on our end, your bank, credit card issuer, or PayPal may need additional time before the funds actually appear back in your account.

Order Holds for Suspicious Activity

We reserve the right to review, flag, or place a hold on any order that raises concerns during our verification process or shows signs of an unusual purchasing pattern.

Depending on the situation, this might mean temporarily pausing the order while we investigate, reaching out to request further verification from you, or cancelling the order entirely if we’re unable to confirm its legitimacy. These measures exist to protect both our genuine customers and our business from fraud.

Currency Conversion and International Cards

If you’re paying with a card or account issued by a bank outside the European Union or in a currency other than Euros, your provider or payment processor may apply its own currency conversion rate along with any foreign transaction fees. geelswoonwarenhuis has no control over these fees, and they are not reflected in the totals shown at checkout — we’d recommend checking with your bank in advance if you’re concerned about additional charges.

Payment Disputes and Chargebacks

If you believe there’s been an error with a charge on your account, we encourage you to contact our support team directly first so we can look into it and work toward a resolution. Filing a chargeback with your bank or opening a formal dispute through PayPal without reaching out to us first can slow down the process and may result in your account being flagged for future orders. We’re always happy to help sort out a genuine billing issue before it reaches that stage.

Contact Information

If you have any questions about payments, billing, or this policy, our team is ready to help: